IT Managed Services & Outsourcing You can't hire your way out of this talent shortage.
Infrastructure, applications and business processes run as a managed service, with AI and automation built in rather than bolted on.
Let's Build TogetherYour best engineers are babysitting servers.We take the pager.
Senior cloud, security and AI engineers are slow to hire and quick to leave. Meanwhile classic outsourcing sells you people by the hour, so the provider earns more when work takes longer. The model is backwards. A managed service should get cheaper and better every year as automation takes over the repetitive work, and the savings should be yours.
What changes for the business
- Capacity for the work you can't staff, live in weeks
- Service levels tied to outcomes, not hours billed
- Automation savings passed back as the service matures
4 ways in
Each one has its own page, and each page runs the work live. Open one and play with it.
- IT infrastructure & application managed servicesKeep the lights on. Stop paying for the lightbulbs.Run, monitor, patch and improve your infrastructure and business applications against service levels that matter to users.Try one night on the estate
- Business-process-as-a-service (BPaaS)Buy the outcome. Not the headcount.Whole business processes delivered as a service on a per-transaction price, run by agents and people together.Try a process, metered
- Global Capability Center (GCC) setup & advisoryYour own offshore engineering hub. Without the five-year learning curve.Location strategy, entity setup, hiring and operating model for a capability center you own.Try follow the sun
- Build-Operate-Transfer (BOT) engagementsWe build it. We run it. Then we hand you the keys.A team or platform stood up and operated by us, then transferred to you with people, processes and knowledge intact.Try a team, handed over
What buyers ask first
How is this different from our current outsourcing provider?
Most providers are paid per ticket, so ticket counts only go up. We're measured on user experience and on shrinking the volume of work through automation, and you see the trend in every monthly report.
How is BPaaS different from traditional outsourcing?
Traditional outsourcing moves a process to cheaper people and charges for hours. BPaaS rebuilds it on a system where agents do routine work, and charges per outcome. Your costs follow volume and quality instead of headcount.
Why build a GCC instead of outsourcing?
To own the talent and intellectual property instead of renting them. A well-run GCC builds institutional knowledge that stays with you, at a cost below hiring the same capacity in your home market.
When does BOT make sense?
When you want an in-house capability but can't wait a year or more to recruit and stabilize it yourself, such as a new product line, a new market or a capability you've outsourced and want back.
Let's talk IT Managed Services & Outsourcing.
One call with the senior engineer who would run it. You'll leave with a straight answer on what it would take.
Next practices along
- Intelligent AutomationUp to 60% of RPA program cost goes to keeping bots alive. Agentic automation handles the exceptions that used to break them.Explore
- AI-Native DevelopmentAI makes teams ship faster, and DORA found it also makes delivery less stable. We give you the speed with the guardrails that keep it.Explore
- AI Governance & Domain LLMsThe EU AI Act carries fines up to 7% of global turnover, and CFOs are deferring AI spend until someone proves the return. We build both proofs.Explore
22 practices in all. See every one