Buy the outcome. Not the headcount.
Whole business processes delivered as a service on a per-transaction price, run by agents and people together.
One call with a senior engineer. A straight answer on what it would take.
Where you are. Where you’ll be.
You need this if
- A back-office process grows headcount every year
- Seasonal volume spikes overwhelm the team
- You outsourced the process before and quality dropped
What changes for your business
- A predictable price per transaction
- Faster turnaround with fewer errors
- Scale up or down without hiring or layoffs
What we hand over
- Process redesign around automation and AI agents
- Platform build and integration with your systems
- Exception handling by trained specialists
- Per-transaction pricing with quality SLAs
What it is
Business-process-as-a-service (BPaaS) delivers a whole business process, such as accounts payable or claims intake, as a service priced per transaction. Unlike classic outsourcing, which moves the work to cheaper people, BPaaS rebuilds it on software and AI, with specialists handling only the exceptions.
Traditional outsourcing moves your process to cheaper people. BPaaS moves it to a better system. We take a process such as invoice handling, claims intake or customer onboarding, rebuild it on a platform with AI agents doing the routine steps and specialists handling exceptions, and charge per transaction completed. Volume goes up, cost per unit goes down, and quality is measured on every item.
- Why now
- 90% of organizations will feel the IT skills shortage, costing $5.5T in delays and lost revenue. IDC, 2024
- Last reviewed
How it runs
- 01
Diagnose
Typically 2–4 weeksWe map the problem, your data and your systems, and agree the one number that defines success.
- 02
Prove
Typically 4–8 weeksA working pilot on your real data, measured against that number. Not a slide demo.
- 03
Ship
Scoped to the outcomeProduction build with security, monitoring, cost controls and documentation included, not upsold.
- 04
Run
Ongoing, optionalWe operate what we built against clear service levels, or train your team to. Your call. No lock-in.
Questions you’ll ask
- How is BPaaS different from traditional outsourcing?
- Traditional outsourcing moves a process to cheaper people and charges for hours. BPaaS rebuilds it on a system where agents do routine work, and charges per outcome. Your costs follow volume and quality instead of headcount.
- Which processes are a good fit?
- High-volume, document-heavy and rules-plus-judgment work: accounts payable, claims intake, KYC checks, onboarding and order processing. Processes that are rare or almost entirely judgment-based usually aren't worth it.
- How is quality controlled?
- Every item is measured against agreed accuracy and turnaround targets, exceptions route to specialists, and samples are reviewed continuously. You see quality per item, not a quarterly average.
Sound familiar? Let’s fix it.
One call with a senior engineer. You’ll leave with a straight answer on what it would take.
Let's Build Together