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Business Process Services

The back office is where AI actually pays. Start there.

Full-stack practice

Finance, HR, customer service and industry processes run on your behalf by AI agents and specialists, priced on output.

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Why it matters now

50%+
of corporate AI budgets go to sales and marketing, while the strongest returns come from back-office automationMIT NANDA, The GenAI Divide, 2025

MIT's research on enterprise AI found more than half of AI budgets go to sales and marketing, yet the strongest returns come from back-office automation. Finance, HR and service operations are full of high-volume, document-heavy, rules-plus-judgment work: exactly what AI agents now handle well. Most companies still run them with growing headcount.

What changes for your business

  1. 01Lower cost per transaction, year after year
  2. 02Faster cycle times with fewer errors
  3. 03Capacity that flexes with volume

What this covers

  1. 01Finance & accounting operationsInvoices processed before anyone opens the inbox.
  2. 02HR & payroll operationsPaid correctly. Onboarded quickly. Questions answered instantly.
  3. 03Customer service / contact center operationsAnswer every customer. Instantly, accurately, at 3am.
  4. 04Industry-specific process outsourcingClaims, procurement, onboarding: done right, done faster.

Diagnose. Prove. Ship. Run.

Four stages, each with an exit. Stop after any one of them and you still walk away with something that works.

  1. 01

    Diagnose

    Typically 2–4 weeks

    We map the problem, your data and your systems, and agree the one number that defines success.

  2. 02

    Prove

    Typically 4–8 weeks

    A working pilot on your real data, measured against that number. Not a slide demo.

  3. 03

    Ship

    Scoped to the outcome

    Production build with security, monitoring, cost controls and documentation included, not upsold.

  4. 04

    Run

    Ongoing, optional

    We operate what we built against clear service levels, or train your team to. Your call. No lock-in.